You can check the status of your order by clicking “Track Order”.
Click on “Return/Replace” and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
You can return/replace an item within 7 days of delivery. ”Click here” to read our 7 days Easy Return policy.
You can use any one of the following payment methods:
- Credit card
- Debit card
- Net Banking
- Cash on Delivery
- Wallets
Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.
Cancellation is not allowed if the order has been shipped.
Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Noorexpress.
Once we receive the original item, we will do quality check within 2 days and initiate refund.
– For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
– For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
We will also keep you updated on email and SMS.
Don’t worry! You can always login using your registered email ID or mobile number.
Follow these steps to login:
- Enter your registered email ID or mobile number as your username at the login page
- Click on the ‘Login Without Password’ button
- Enter the OTP received on your email ID/Mobile number.
Order Tracking And Delivery
All your queries on tracking your order answered here
Payments & Wallets
Safe & Secure Payment options, How to pay
Track your customer care query/complaint
Keep a track of your concern
Managing Account & Alerts
Benefits of a Noorexpress account, account-related issue
Cancellation
Cancel an order before delivery
Fraudulent Calls
Beware of fraud call, asking for money!
Return/Replacement
Return/replace an Product @ Noorexpres, 7 Days Easy Returns policy
Refund
Refund modes and timelines
Others
Have some other query