HELP

TOP FAQs

You can check the status of your order by clicking “Track Order”.

Click on “Return/Replace” and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 7 days of delivery. ”Click here” to read our 7 days Easy Return policy.

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery
  • E-Gift cards
  • Wallets

Go to My Orders  and tap on order you wish to cancel. Click on CANCEL button.
Cancellation is not allowed if the order has been shipped.

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Noorexpress.

Once we receive the original item, we will do quality check within 2 days and initiate refund.

– For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
 – For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
  We will also keep you updated on email and SMS.

Don’t worry! You can always login using your registered email ID or mobile number. 

Follow these steps to login:

  • Enter your registered email ID or mobile number as your username at the login page
  • Click on the ‘Login Without Password’ button
  • Enter the OTP received on your email ID/Mobile number.

CATEGORIES

Order Tracking And Delivery

All your queries on tracking your order answered here

Payments, EMIs & Wallets

Payment options, How to pay

Track your customer care query/complaint

Keep a track of your concern

Managing Account & Alerts

Benefits of a Noorexpress account, account-related issue

Cancellation

Cancel an order before delivery

Fraudulent Calls

Beware of fraud call, asking for money!

Return/Replacement

Return/replace an item, Noorexpress's 7 Days Easy Returns policy

Refund

Refund modes and timelines

Others

Have some other query